Refund policy

Cancelling Orders (Before Delivery)

Please refer to our cancellation and return policies below for details. 

All orders canceled within 2 hours of purchase will be eligible for a full refund. 
All orders canceled within 2 to 12 hours will be eligible for a 70% partial refund. 
All orders canceled within 12 to 24 hours will be eligible for a 50% partial refund. 
All orders can't be canceled after 24 hours.  

Return & Refund Policy

We have a 7 business day return policy, which means that if we make a mistake, you can request a return within 7 business days of receiving your item.

We do not accept refunds for subjective reasons. 

To be eligible for a return, your item must be in the same condition as it was received, unworn or unused, with tags, and in its original packaging. In addition, you will need to pay for shipping. 

To start a return, you can contact us at service@modosuit.com. Please note that returns must be sent to the following address: Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return questions at service@modosuit.com. 

Damages and issues 

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you received the wrong item so that we can evaluate the issue and make it right. 

Exchanges 

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 Refunds 

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

 If more than 15 business days have passed since we’ve approved your return, please contact us at service@modosuit.com.

Free Shipping Available on all orders over $168. (Tip: Free shipping in the US, Canada, UK and Mexico only.）

Sustainability Modosuit is committed to sustainability in all aspects of our business. We continually strive to minimize our environmental impact.